Return and refund policy

RETURN AND REFUND POLICY

Returns

We strive to deliver you the best in quality and value, if for any reason you are not happy, let us know and contact us. Our team will assess your complaint and let you know how to return the item, or arrange for a collection. We'll either give you a full refund, arrange for a repair, or order you a replacement.

  • It is important that you inspect your order upon delivery.
  • If you are not satisfied, please let us know within 14 days and contact us.
  • Our team will review your complaint and let you know how to return the item or arrange a collection appointment.
  • We will either give you a full refund, arrange a repair, or order a replacement.
  • Products can only be returned if they are still in their original condition and packaging.
  • Used products or products damaged by the customer are not eligible for a refund.
  • Request your return authorization by emailing info@scheepsstudio.nl with detailed reason for return.
  • Complaints submitted to Scheepsstudio shall be answered within a period of 14 days from the date of receipt.
  • If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer. 
  • If necessary, we may request a photo or video for support.
  • If you're returning an item due to a fault or an error on our part, there will be no charge for the return or collection. 
  • However, if you're returning an item for reasons such as a change of mind, after the 14 days of right of withdrawal and we do agree with the return, the consumer will pay for the associated costs.
  • In case products are tailormade and/or customized a return of products is not possible.
  • After approval you will receive your return confirmation and the address of the closest address where you can mail the product you would like to return.
  • To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
  • Upon receiving your package, we will inspect the contents, and a complete reimbursement will be processed back to your initial payment method.
  • A confirmation of the refund will be sent to the email address associated with your original purchase.

Refunds

Refunds will be credited to the original payment method used for placing your order. Typically, refunds appear on your card or bank statement within 2-3 days. For direct payment methods like "IDEAL" or "Bancontact," refunds are instantly visible in your account.

  • We will send you a refund confirmation and a credit memo for your order.
  • Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately.
  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
  • With some credit card companies it takes up to 30 days to show that the refund has been put back on the card.
  • If you’ve done all of this and you still have not received your refund yet, please contact us.

    This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.